Data Operations Engineer (2022-)

• Involved in the ground-up creation of a Data Operations team implementing DevOps tools and processes, whilst enterprise data underwent a comprehensive transformation.

• Worked across Microsft Azure Data Engineering tools (Data Factory, DataBricks, ADLS Gen2), and Snowflake data warehousing, 

• Deployed Infrastructure as Code with Terraform in managing Azure and Snowflake resources. 

Operational Reporting Analyst & Developer (2016-2022)

• Developing a petabyte-scale data platform (using Databricks, Snowflake, and Tableau), to ensure trusted, performant and reliable data is made available to business and operations users. This enables near-real-time network monitoring, historical performance reporting, and data-science use cases. Source control in Azure DevOps with pipelines, dbt and Liquibase as deployment tools. 

• Produced a suite of automated reporting solutions (Python, SQL Server, and Power BI) for service assurance including cross-domain (network services, customer relationship management, IT systems) inputs from dozens of discrete sources stored in multiple technologies at different levels of technological maturity.

• Greatly enhanced the levels of automation and consistency in operational reporting greatly reducing time spent on manual processes (by days per week), increasing the capability for deep-dive investigations, and reducing reliance on locally stored unwieldy files. Including introducing the use of source control allowing for greater collaboration as the team was upskilled.

• Took responsibility for many team lead functions during organizational changes including promoting the team's work in the wider organization and leading agile ceremonies on a daily basis.

Sales Insight Analyst (2015-2016)

• Producing single-truth dynamic dashboards from disparate sources used for lead and conversion tracking. 

• Extensive ad-hoc analysis carried out to support Vodafone's enterprise sales teams in understanding progress towards their objectives. 

Senior Performance Reporting Analyst (2014-2015)

Reporting Analyst (2006-20014)

Service Assurance Tester (2005-2006)

• Developed a full suite of SQL Reporting Services dashboards from scratch to monitor the incident, change, and problem management processes in readiness for the deployment of a new set of tooling. Required a deep understanding of ITIL processes to support the new ways of working that were being implemented along with tooling, and an understanding of visualization best practices and SQL optimization to support near-real-time monitoring use-cases and performance in on-demand historical reporting.

• Worked with off-shored resources as a Senior Reporting Analyst, responsible for developing robust automated solutions with SQL and Excel (and VBA macros), which could then be handed over for business-as-usual execution.

• Coordinated design and generation of service level agreement KPIs for managed services contract including understanding breaches and collecting and validating mitigation cases to present to customer governance teams. This routinely mitigated 90% of service credit costs.